General conditions of Sale

(Last updated: 04/09/2017)

Premises

These General Conditions of Sale regulate the purchase, by electronic means or by telephone, of the products (the "Products") presented on the Site. www.san-basilio.com (the "Site"), managed by Azienda Agricola Vincenzo Padova, based in Contrada Palamentano sn, 97016, Pozzallo (ITALY), registered with the Business Register of Ragusa, Tax Code PDVVCN38C04E366M and VAT number: 00086030889 (hereinafter the Company Vincenzo Agricola Padua).).

These General Conditions of Sale are an integral and essential part of the purchase contract for any Product.

These General Conditions of Sale exclusively regulate the offer, transmission, acceptance, shipment, purchase methods and the right of withdrawal of purchase orders for the Products on the Site. www.san-basilio.com between the users of the same and Azienda Agricola Vincenzo Padova.

These General Conditions of Sale do not regulate the supply of services or the sale of products by parties other than Azienda Agricola Vincenzo Padova, which are present on the Site. www.san-basilio.com via hyperlinks, links or banners. Before purchasing products and services from subjects other than Azienda Agricola Vincenzo Padova, we recommend that you carefully check the conditions of sale, because Azienda Agricola Vincenzo Padova is not responsible for the provision of services by third parties or for the conclusion of contracts. among the users of www.san-basilio.com.com and third parties. For any doubts, please contact us directly by sending us an e-mail atinfo@san-basilio.com.

The purchase of the Products will be governed, in addition to these Premises and the special conditions of each individual order, exclusively by the provisions contained in the following paragraphs of these General Conditions of Sale. Finally, it should be noted that the provisions of the General Conditions of Sale that refer to Consumers (as defined below) will be applied exclusively to subjects that fall within the relevant definition. Consumers will benefit, in particular, from all the protections provided for in the event of the conclusion of distance contracts pursuant to Title III, Section II, of Legislative Decree 6 September 2005, n. 206 ("Consumer Code"), as well as all the further protections mandatorily provided for, in favor of Consumers, by the Consumer Code itself and by any other applicable law.

The customer service of Azienda Agricola Vincenzo Padova is available for information, complaints and disputes:
Online shop on the Site www.san-basilo.com:
Customer care:+39.0932953696
Available from Monday to Friday (10-13)
E-mail:info@san-basilio.com

Azienda Agricola Vincenzo Padova is also available by telephone to offer Customers (as defined below) any clarification or information regarding the content of the General Conditions of Sale and the Contract (as defined in Section 1.2 below) and the related regulations, as well as in relation to any complaint or information on the Products. If the customer decides not to use the telephone service, all rights and faculties recognized to the customer by law remain in any case without prejudice to and without prejudice to the customer. As for the saving and printing of the General Conditions of Sale and the possibility of viewing the text of the Contract, please refer to Section 2 of these General Conditions of Sale.a.

  1. Scope of. Definitions

1.1 These General Conditions of Sale apply to all Orders relating to the purchase of Products forwarded to Azienda Agricola Vincenzo Padova through the Site or by contacting the telephone number +39.0932953696.

1.2 The following definitions apply within these General Conditions of Sale:

“Consumer: any natural person who places an Order for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out;;

“Professional: any natural or legal person who places an Order in the exercise of their business, commercial, craft or professional activity, or an intermediary;;

“Customer: depending on the case, a Consumer and / or a Professional;;

“Site: the websiteb www.san-basilio.com;

“Product: any product offered by Azienda Agricola Vincenzo Padova for consideration or free of charge to the Customer through the Site;;

“Contract: any agreement between Azienda Agricola Vincenzo Padova and a Customer regarding the purchase by the latter of one or more Products, concluded, depending on the means used, according to the procedures set out in Section 3.3 or Section 3.4;;

“Working day: any day of the week, with the exception of Saturdays, Sundays and public holidays in accordance with Italian law..

“Order: any proposal regarding the purchase of one or more Products, made by the Customer towards Azienda Agricola Vincenzo Padova, alternatively, depending on the means used, according to the procedures set out in Section 3.3 or Section 3.44

  1. Download and consultation of the terms and conditions of the Agreement

2.1 The Customer can save and keep a copy of these General Conditions of Sale, as well as all the documents that make up the Contract relating to the Products purchased on the Site, using the normal functions of their browser (eg: File> Save such as).me”).

2.2 In addition, the Customer can archive the data of his Order, both by using the functionality of his browser, according to the provisions of the previous article 2.1 and by saving the data summarized in the last web page that precedes the forwarding of each Order, and by waiting the order confirmation e-mail that Azienda Agricola Vincenzo Padova will send, following the placing of the Order, to the e-mail address indicated by the Customer. This confirmation e-mail will contain the data of the Order forwarded by the Customer, in addition to these General Conditions of Sale. This information can be easily printed or saved, using the functions of your e-mail program.

2.3 The data of each Order will be saved by Azienda Agricola Vincenzo Padova on its systems. In order to preserve the confidentiality of such information, the access to them by the Customer will be allowed only after authentication in the reserved area of the Site called My account, through the insertion by the Customer of appropriate access credentials that they will be attributed to him at the time of registration on the Site itself. Azienda Agricola Vincenzo Padova advises its customers to change these credentials immediately after the first access. In this reserved area, by entering their credentials, the Customer will be able to consult the Agreements already concluded, the pending Orders and those just forwarded, as well as update and save their contact details, any bank data and / or data relating to the subscription of the newsletter service and any other data and information provided. The Customer undertakes to treat his credentials for access to the aforementioned reserved area of the Site confidentially, not to make them available to third parties and to modify them periodically in order to prevent any abuse by third parties.i.

  1. Conclusion of the Agreement

3.1 The Contracts relating to the purchase of the Products will be stipulated exclusively in the Italian language.

3.2 The presentation of the Products on the Site constitutes an invitation to the users of the Site to formulate a purchase proposal towards Azienda Agricola Vincenzo Padova. These invitations to offer are not binding on Azienda Agricola Vincenzo Padova and, in particular, do not constitute offers to the public pursuant to and for the purposes of art. 1336 of the Italian Civil Code, remaining in the full discretion of Azienda Agricola Vincenzo Padova any decision regarding the acceptance of any proposals made by the Customers, also according to the actual availability of the Products and the place where they must be delivered.

3.3 Conclusion of the contract via the internet

3.3.1 To proceed with the purchase of one or more Products via the Internet, it is not necessary for the Customer to register in advance on the Site, as it is sufficient for them to provide Azienda Agricola Vincenzo Padova, in compliance with the applicable provisions on data protection. personal data, all the data necessary to allow Azienda Agricola Vincenzo Padova itself to accept and execute the Orders forwarded, authorizing it to be processed also pursuant to Legislative Decree 196/2003 and subsequent amendments and additions.

3.3.2 Once logged into the Site, the Customer can select one or more Products he intends to purchase, placing them in a virtual "cart", of which he can always view or modify the content before proceeding with the forwarding of the Order.

3.3.3 By clicking on the buy button, the Customer will start the order forwarding procedure. During the formulation phase of the Order and until its actual forwarding, the Customer will have, however, the possibility to review the data entered by clicking on the "Back" button, so as to identify and correct any incorrect information.e.

3.3.4 By clicking on the "Proceed with the Order" button, at the end of the procedure started in accordance with the previous paragraph 3.3.3, the Customer will forward the Order to Azienda Agricola Vincenzo Padova. Each Order forwarded according to these methods must be understood, to all effects, as a contractual proposal of the Customer. Upon forwarding of the Order by the Customer, the confirmation by Azienda Agricola Vincenzo Padova regarding the receipt of the Order will be promptly followed by sending an e-mail to the e-mail account communicated by the Customer. By sending this e-mail, Azienda Agricola Vincenzo Padova will also communicate to the Customer whether the Order can be accepted or not (the Order Confirmation).

3.3.5 Azienda Agricola Vincenzo Padova will have the right to accept or decline the Orders received without, in the event of non-acceptance, the Customer being able to advance any rights or claims against Azienda Agricola Vincenzo Padova for any reason. In any case, the Order will be considered accepted - and consequently the Contract concluded - at the moment in which the Customer will receive, on his e-mail address, the e-mail containing the confirmation of the acceptance of the Order by Azienda Agricola. Vincenzo Padua.

3.4 Conclusion of the contract by telephone

3.4.1 The Customer may also purchase the Products by contacting customer service at +39.0932.953696, every working day from Monday to Friday from 10 am to 1 pm.

3.4.2 In order to proceed with the forwarding of a telephone Order through the customer service pursuant to the previous paragraph 3.4.1, the Customer must communicate to the operators all the data necessary for its completion or, in any case, requested by the Agricultural Company. Vincenzo Padova (including: name, surname, customer number, e-mail address, billing address and shipping address, if different from the billing address).

3.4.3 The Order will be considered forwarded at the end of the telephone communication and must be understood, also in this case, as a contractual proposal pursuant to and for the purposes of art. 1326 of the Italian Civil Code.

3.4.4. When the Order is forwarded by the Customer, the confirmation by Azienda Agricola Vincenzo Padova will follow, by e-mail, of the receipt of the Order itself and possibly its acceptance. The Contract will in any case be considered concluded at the time when the Customer receives, on his e-mail address, the Order Confirmation e-mail with the express acceptance of Azienda Agricola Vincenzo Padova.

3.4.5. Before proceeding with the forwarding of any Order, both in the manner established in Section 3.3 and in those set out in Section 3.4, the Customer is invited to read these General Conditions of Sale with the utmost attention.

  1. Information and guarantees on the products for sale

The Products offered by Azienda Agricola Vincenzo Padova on the Site www.san-basilio.com they are usually in stock at the time of the Order. That said, the actual availability of a Product is, however, only indicative, depending among other things on the number and extent of orders placed by Customers in the very short term. Orders may therefore be subject to quantity limitations and the Products are offered within the limits of actual stock availability. In case of lack of one or more Products, this will be promptly communicated by Azienda Agricola Vincenzo Padova, which reserves the right to propose to the Customer to modify the Order made or to cancel it, returning in the latter case any amount paid by the Customer. in the days immediately following and in any case within a maximum period of 14 days from the date of payment.

4.1 The Products offered by Azienda Agricola Vincenzo Padova on its Site are exclusively considered of first quality and are the result of the agricultural production of the same Company.

4.2 All the information and indications contained on the labels of the products offered by Azienda Agricola Vincenzo Padova guarantee the correctness and truthfulness as well as compliance with the regulations in force regarding the labeling of food products

4.3 The essential characteristics of the Products offered by Azienda Agricola Vincenzo Padova are presented with specific product sheets, visible directly on the Site www.san-basilio.com. The images of the Products for sale on www.san-basilio.com however, they may not be perfectly representative of their characteristics, but differ in color, size, accessory products or other, also due to the characteristics of the Internet browser and / or monitor used. This purchase support information is therefore intended as generic and purely indicative information material.

  1. Price and shipping costs

The prices of the Products published on the homepage and in the various sections of the Site are inclusive of VAT, but do not include any taxes, duties and taxes applicable in the country of destination of the Products (where this is different from Italy), which will be charged to the Customer. .

Azienda Agricola Vincenzo Padova reserves the right to change the prices of the Products shown on the Site at any time. Any changes to the prices of the Products will not, however, be effective for Customers who have already placed an Order.

The price for the purchase of the Products also includes shipping costs, which will be visible or communicated separately.

Shipping costs are published in the specific section of the Site and include VAT. Azienda Agricola Vincenzo Padova reserves the right to modify at any time the shipping costs of the Products that are shown on the Site. Any changes to the shipping costs of the Products will not, however, be effective for customers who have already forwarded a Order.

  1. Payment

6.1 Unless he chooses to make use of the "Payment on Delivery" option, the Customer will pay the full price of the products ordered at the same time as placing the Order. It is understood that, in the event of non-acceptance of the Order by Azienda Agricola Vincenzo Padova, it will reimburse the Customers, in the days immediately following payment and in any case promptly, any amounts paid by them.

As part of the order forwarding process, various payment methods may be proposed by Azienda Agricola Vincenzo Padova, at the latter's complete discretion, such as, by way of example, payment by credit card (Visa, MasterCard, American Express), payment via a secure Paypal system, payment by prepaid card (eg Postepay). The Customer will be required to indicate the method of payment, among those proposed by Azienda Agricola Vincenzo Padova, which he intends to use. If the Order is placed by telephone pursuant to Section 3.4 above, the payment of the price must be made in cash upon delivery of the Products, in the event that the parties have agreed to pay on delivery, or upon confirmation of the '' Telephone order by the Customer, in case of payment by credit card. In order to make use of this last payment method, the Customer must communicate the credit card details during the phone call.ito.

6.2 Any financial information and data necessary for the transaction will be transmitted, via encrypted protocol, to American Express, Pay Pal or other banks, which provide the related remote electronic payment services, without third parties having access to them. This information will never be used by Azienda Agricola Vincenzo Padova, except for reasons related to the correct execution of the contract, such as for example to complete the procedures relating to the Customer's purchase or to issue the relative refunds in your favor in the event of any refunds. of the Products, following the exercise of your right of withdrawal, or if it is necessary to protect your rights or prevent and report to the police or other authorities the commission of fraud or other offenses.

6.3 Invoices will be issued exclusively in electronic format and only for each order of the Customer who has entered his tax code and has explicitly requested it. For the issuance of the invoice, the information provided by the Customer at the time of the Order is valid. No change in the invoice will be possible after its issue, except in the case of an error or omission attributable to Azienda Agricola Vincenzo Padova. When placing the Order, it is necessary to indicate whether the shipping address is different from the billing address and possibly the name of a delegate to receive and deliver the Products.

In the event that the Customer chooses not to enter his tax code or his VAT number, Azienda Agricola Vincenzo Padova will not issue an invoice, nor will it certify the payment by issuing a receipt or tax receipt pursuant to art. 22, paragraph 1 of Presidential Decree 633/72 and art. 2, lett. oo) Presidential Decree 696/96.

  1. Delivery

7.1 Azienda Agricola Vincenzo Padova sells and delivers the Products offered on its Site www.san-basilio.com exclusively to its Customers and to any delegates of the same who are over 18 (eighteen) years of age and, in any case, in full compliance with the law and regulations in force.

7.2 Azienda Agricola Vincenzo Padova uses packaging for deliveries which, thanks to their particular characteristics, guarantee the integrity of the Products transported. Azienda Agricola Vincenzo Padova delivers the Products to the address indicated by the Customer in the Site purchase procedure www.san-basilio.com, through national and international couriers (GLS, UPS, FedEx, Bartolini, SDA and others), who assume full responsibility for delivery to the address indicated by the Customer from the moment the Products are taken over at Vincenzo Padova Farm. Azienda Agricola Vincenzo Padova therefore assumes no responsibility for any damage or behavior of couriers.

7.3 Deliveries are made only to the countries indicated on the Site san-basilio.com. Periodically, Azienda Agricola Vincenzo Padova updates the list of countries. The Customer is therefore sent to check the availability of the delivery before proceeding with the compilation of the Order. Azienda Agricola Vincenzo Padova in any case does not ship to Mail Boxes, to companies that provide domiciliation services or PO Boxes.

7.4 Regardless of the actual availability of the Products, Azienda Agricola Vincenzo Padova reserves the right not to accept or not execute Orders that provide for the delivery of the related Products outside the Italian territory, or in the Municipalities of Livigno or Campione d'Italia. For deliveries, Azienda Agricola Vincenzo Padova will make use of carriers selected by the same Azienda Agricola Vincenzo Padova and of its own trust.

7.5 Azienda Agricola Vincenzo Padova will not be responsible for failure or delay in delivery in the event that: (a) despite having provided for the regular and timely purchase of the Products to cover the Order received, it has not been supplied in the terms and methods agreed with the supplier; (b) is unable to make up for the unavailability of such Products, due to circumstances not subject to its control and (c) has promptly notified the Customer of such unavailability of the Products. In any case, where the Customer is a Consumer and the unavailability of the Products, due to one of the circumstances indicated in the previous letters (a) and (b), does not allow to proceed with the delivery of the Product within 30 (thirty) days from forwarding. of the Order by the Consumer himself, Azienda Agricola Vincenzo Padova will promptly reimburse the Consumer - and, in any case, within 14 (fourteen) from the date of payment - any advance payments of the price.

7.6. Azienda Agricola Vincenzo Padova will not be responsible for failure or delay in delivery due to force majeure or unforeseeable circumstances, such as, for example, strikes, provisions of the Public Authority, rationing or shortage of energy or raw materials, transport difficulties, fires, floods, flooding and damage to industrial machinery not dependent on Azienda Agricola Vincenzo Padova. Azienda Agricola Vincenzo Padova will promptly notify the customer of the occurrence and the absence of a cause of force majeure. If the cause of force majeure persists for a period exceeding 30 (thirty) days, each party will have the right to withdraw from the contract. In this case of withdrawal, the Customer will not be entitled to any indemnity or compensation for any reason, without prejudice to the right to the refund of any amount already paid as a price for the Product covered by the Order and for its shipment using ordinary methods. , within 14 days of sending the Order..

  1. Warranty and complaints management

8.1 All Products sold by Azienda Agricola Vincenzo Padova are covered by a 24-month warranty for lack of conformity pursuant to articles 128 et seq. of Legislative Decree 206/2005. To use the warranty, the Customer must keep the invoice, or, where nonexistent, the delivery or transport document or other suitable written documentation.

8.2 Without prejudice to the guarantee pursuant to art. 128 and ss. Legislative Decree 206/2005, if the purchased Product has manufacturing defects, the Consumer may request its replacement within the mandatory term of 14 days from receipt by telegram, or by e-mail to the addressinfo@san-basilio.com, or telephone communication to the Customer Service at +39.0932.953696. In this case, the Consumer is required to return the defective or damaged product in its original packaging intact in all its parts, including the cap. In case of replacement of the product, the shipping costs for returning the defective product are charged to the customer, while the costs for shipping the new product are borne by Azienda Agricola Vincenzo Padova.

8.3 Azienda Agricola Vincenzo Padova will therefore carry out the requested replacement within a reasonable period of receipt of the Consumer's request with an identical Product or, in the event of stocks being exhausted and subject to agreement with the Consumer, with one of equivalent value. Azienda Agricola Vincenzo Padova invites the Consumer to describe in as much detail as possible the nature of the defect or defect found and possibly to send a copy of the Order documents, or to indicate the Order number, the Consumer's telephone number and the code. Customer and any other data useful for the correct identification of the complaint. Azienda Agricola Vincenzo Padova advises in any case to verify that the e-mails sent by the same are not re-addressed or blocked by any spam filters' or they do not arrive correctly at their destination due to other technical problems of the e-mail program of the recipient Customer or in any case falling within the sphere of autonomy of the latter..

8.4 It is expressly understood that the previous Sections 8.1, 8.2 and 8.3 will not apply in the event of defects found in Products purchased by Professional Customers, with respect to which Azienda Agricola Vincenzo Padova, without prejudice to the mandatory limits of the law, does not issue any conventional guarantee.

  1. Customer service

For any information, request or assistance, Azienda Agricola Vincenzo Padova invites the customer to contact Customer service in any case:
Vincenzo Farm Padua, Contrada Palamentano sn 97016 Pozzallo (RG) ITALY
Tel: +39.0932.953696
E-mail:info@san-basilio.com

  1. Right of withdrawal and cancellation of Orders

The following rules on the right of withdrawal are applicable only in relation to Orders placed by Consumers. For this category of Customers, it is also possible to cancel the Order by promptly contacting Customer Service. The request for cancellation of the Order will not be accepted if the Products are in the process of being shipped, or if Azienda Agricola Vincenzo Padova has in any case already begun the execution of the service. In this case, the Consumer, in the presence of the relevant conditions, may in any case exercise the right of withdrawal provided for by the Consumer Code for the conclusion of distance contracts.

10.1 Information on the exercise of the right of withdrawal

Standard instructions on withdrawal - pursuant to art. 49, paragraph 4 of Legislative Decree 206/2005–

Right of withdrawal

The Consumer has the right to withdraw from the contract, without indicating the reasons, within 14 days.

The withdrawal period expires after 14 days:

  • in the case of a sales contract: from the day on which the Consumer or a third party other than the carrier designated by the Consumer acquires physical possession of the goods;
  • in the case of a contract relating to multiple goods ordered by the Consumer in a single order and delivered separately: from the day on which the Consumer or a third party, other than the carrier designated by the Consumer, acquires physical possession of the last good;
  • in the case of a contract relating to the delivery of a good consisting of multiple lots or pieces: from the day on which the Consumer or a third party, other than the carrier and designated by the Consumer, acquires physical possession of the last lot or piece;
  • in the case of a contract for the periodic delivery of goods during a certain period of time: from the day on which the Consumer or a third party, other than the carrier and designated by the Consumer, acquires physical possession of the first good.

To exercise the right of withdrawal, the Consumer is required to inform Azienda Agricola Vincenzo Padova of his decision to withdraw from the contract by means of an explicit declaration (for example a letter sent by post, fax or e-mail). To this end, the Consumer can use the model withdrawal form referred to in section 10.3 below, but it is not mandatory.

10.2. Effects of withdrawal

If the Consumer withdraws from the contract, all payments he has made to Azienda Agricola Vincenzo Padova will be reimbursed, including delivery costs (with the exception of additional costs deriving from your possible choice of a type of delivery other than the least expensive type. delivery standard offered by Azienda Agricola Vincenzo Padova), without undue delay and in any case no later than 14 days from the day on which Azienda Agricola Vincenzo Padova was informed of the Consumer's decision to withdraw from the contract. These refunds will be made by bank transfer or using the same payment method used by the Consumer for the initial transaction, unless otherwise agreed with the Consumer; in any case, he will not have to incur any costs as a consequence of this reimbursement.

The reimbursement may also be suspended until the goods are received or until the consumer demonstrates that he has returned the goods, whichever is the earlier. The Customer is requested to send back the goods or to deliver them to Azienda Agricola Vincenzo Padova Contrada Palamentano sn 97016 Pozzallo (RG) ITALY, without undue delay and in any case within 15 days of receiving the Customer Service email authorizing the return indicating the Return Authorization Code (CAR).

The Consumer is requested to pin the CAR on the packages shipped, in a clearly visible position.

The costs for returning the Products in relation to which the withdrawal has been exercised will be borne by the Customer.

The Consumer is responsible for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.

Exclusion of the right of withdrawal

The Consumer's right of withdrawal pursuant to this article is subject to the exclusions provided for by Legislative Decree 206/2005. In particular, this right cannot be exercised with reference to the supplies of:

  • goods made to measure or clearly personalized;
  • assets that are likely to deteriorate or expire rapidly;
  • sealed goods that are not suitable for return for hygienic reasons or related to health protection and have been opened after delivery;

10.3. Model withdrawal form - pursuant to art. 49, paragraph 1, lett. h) -

Recipient: Vincenzo Padua Farm Contrada Palamentano sn 97016 Pozzallo (RG) ITALY
Telephone: +39.0932.953696, E-mail:info@san-basilio.com
Hereby I / we (*) notify the withdrawal from my / our (*) sales contract of the following goods / services (*)

- Ordered on (*) / received on (*)
- Name of the consumer (s)
- Address of the consumer (s)
- Signature of the consumer (s) (only if this form is notified on paper)
- Date

(*) Delete where inapplicable.

10.4. Instructions for exercising the right of withdrawal provided for the consumer

10.4.1 In the communication, the Consumer will indicate the Product or Products for which he intends to exercise the right of withdrawal, the order number and the date of the order, the invoice number, his bank details (IBAN code). Once the communication has been made, the Consumer will be asked to wait by our Customer Service for the Return Authorization Code (CAR) authorizing the return. The Consumer must therefore return the goods subject to withdrawal within fifteen (15) days of receipt of the communication from Azienda Agricola Vincenzo Padova of the Return Authorization Code. The Products must be returned intact in the manner and within the agreed terms.

10.4.2 The only expenses that the Consumer will have to bear are the direct ones for returning the purchased Products.

10.4.3 The Right of Withdrawal, in addition to compliance with the terms and methods described in the previous points 10.4.1, 10.4.2, is understood to be exercised correctly if the following conditions of the right of withdrawal are fully respected:

  • the Products purchased must be substantially intact and sealed;
  • the Products must be returned in their original packaging (in the case of multiple bottles in the same package, all bottles must be returned);
  • Products returned relating to the same order must be sent to Azienda Agricola Vincenzo Padova in a single shipment. Azienda Agricola Vincenzo Padova reserves the right not to accept bottles or Products from the same order, returned and shipped at different times;

The costs and activities for returning the goods will be borne by the Customer, who will be responsible in case of loss or damage to the Products. The Products arrived in the warehouse will be examined to assess any damage or tampering (the substantial integrity of the returned goods is an essential condition for the correct exercise of the right of withdrawal);

We recommend the utmost attention in preparing the package using the original packaging; the Products must not have been used or damaged;

It is expressly reiterated that the right of withdrawal is reserved only for natural persons, previously defined as Consumers in paragraph 1.2; therefore any purchases made by retailers or by persons who in any capacity purchase in the exercise of their business, commercial, craft or professional activity, or their intermediaries, are excluded;i;

The notice of withdrawal must be correctly filled in and sent to Azienda Agricola Vincenzo Padova within fourteen (14) working days of receipt of the Products pursuant to Section 10.1.

The Products in relation to which the withdrawal has been exercised must be returned within 15 days of receiving the return authorization email with the return authorization code (CAR) indicated, correctly packaged in their original packaging, in perfect condition ( not damaged, damaged or soiled) and equipped with any accessories, instructions for use and documentation, the transport document (present in the original packaging), in order to allow Azienda Agricola Vincenzo Padova to identify the Consumer (number of the Order, name, surname and address);

In the case of prize operations (so-called promotions), in which the purchase of a Product is combined with another Product that is sold at a ridiculously low or even free price, the right of withdrawal will be legitimately exercised with the return of both Products object of the Order given the constraint of the accessibility of the good in promotion with respect to the first.

If the return of the Product to Azienda Agricola Vincenzo Padova does not comply with everything prescribed in this section 10.4, the withdrawal will not be effective.

10.4.4 If the Right of Withdrawal is exercised according to the methods and terms indicated in this paragraph 10.4., Azienda Agricola Vincenzo Padova will refund any sums already collected for Products purchased directly from the Site. www.san-basilio.com as soon as possible and, in any case, within fourteen (14) days from the date on which the Azienda Agricola Vincenzo Padova became aware of the exercise of the right of withdrawal by the Consumer, without prejudice to the right of Azienda Agricola Vincenzo Padova to suspend said reimbursement pursuant to paragraph 10.2 until receipt of the goods or until the Consumer demonstrates that he has returned the goods, whichever is the earlier. The refund procedure will be activated once the correct compliance with the terms and conditions indicated above has been verified, as indicated in paragraph 11 below.

10.4.5 If the terms and conditions for exercising the right of withdrawal have not been respected, the Consumer will not be entitled to a refund of the amounts already paid to Azienda Agricola Vincenzo Padova or to the issuance of any credit required. In any case, it will be possible to obtain, at the consumer's expense, the Products in the state in which they were returned to Azienda Agricola Vincenzo Padova. Otherwise, Azienda Agricola Vincenzo Padova may keep the Products, in addition to the sums already paid for their purchase.

  1. Refund times and methods

11.1 Once the Products have been returned, Azienda Agricola Vincenzo Padova will make the necessary checks regarding their compliance with the conditions and terms indicated in paragraph 10.4.3. In the event that the checks are concluded positively, Azienda Agricola Vincenzo Padova will send the Customer, via e-mail, the relative confirmation of acceptance of the Products thus returned.

11.2 Whatever the payment method used by you, the refund is activated by Azienda Agricola Vincenzo Padova as soon as possible and in any case within fourteen (14) days from the date on which Azienda Agricola Vincenzo Padova became aware of the exercise of your right. of withdrawal, after verifying the correct execution of the right of withdrawal itself and acceptance of the returned Products. The right of Azienda Agricola Vincenzo Padova to suspend the reimbursement pursuant to paragraph 10.2 until receipt of the goods or until the consumer demonstrates that he has returned the goods is without prejudice.

11.3 In the event that there is no correspondence between the recipient of the Products indicated in the order form and whoever made the payment of the sums due for their purchase, the reimbursement of the sums, in case of exercise of the right of withdrawal, will be carried out from Azienda Agricola Vincenzo Padova, in any case, to the person who made the payment.

  1. Gift Vouchers and Purchase Vouchers

12.1 We offer Gift Vouchers and Purchase Vouchers. Gift Vouchers can be purchased on the Site. Purchase Vouchers cannot be purchased on the Site, but are offered by Azienda Agricola Vincenzo Padova in the context of promotional campaigns, for limited periods.

12.2 Please note that Gift Vouchers and Purchase Vouchers follow partially different conditions. Furthermore, Gift Vouchers and Purchase Vouchers are used only in reference to certain types of Products, also in accordance with what will be indicated on the Site.

  1. Conditions for the collection of gift vouchers

13.1 Gift vouchers (Gift Vouchers) are prepaid vouchers issued by Azienda Agricola Vincenzo Padova that can be purchased by Customers and can only be used for the purchase of Products within the Site.o.

13.2. The Gift Voucher cannot be used to purchase additional Gift Vouchers. For the purchase of Gift Vouchers, it is possible to pay by credit card or via the secure Paypal system.”.

13.3. The Gift Voucher can be used by the bearer only before placing the Order, without prejudice to the possibility for the Customer to use the Gift Voucher for subsequent purchases. The Gift Voucher is not refundable in cash and does not accrue interest on the credit represented by the Gift Voucher itself. As part of each individual Order procedure, the credits represented by each Gift Voucher can be combined with each other. As part of each individual Order procedure, the credits represented by the Gift Vouchers can also be combined with the credits represented by a Purchase Voucher..

13.4. The cancellation of an Order for the purchase of a Gift Voucher can be carried out through the Customer Service, provided that the Gift Voucher itself has not yet been used, in the manner provided for the exercise of the right of withdrawal in the previous Section 10. A Gift Voucher must be considered used if it has been used as part of an Order or credited to a Customer's account, as reported in the reserved area of the Site.

13.5. If the credit represented by a Gift Voucher is for an amount lower than the price of the Order, the difference can be paid by the Customer with the other payment methods allowed.

13.6. To credit the Gift Vouchers to their Customer account or to view any existing credit, the Customer can visit the reserved section My account on the Site.o.

13.7 Azienda Agricola Vincenzo Padova will in no way be responsible for the loss, theft or illegibility of paper Gift Vouchers. Furthermore, Azienda Agricola Vincenzo Padova will not be liable in the event of communication errors by the Customer of the e-mail address of the recipient of the Gift Voucher.

13.8. The Gift Voucher is transferable. However, the reproduction, publication and / or manipulation of the Gift Voucher are not permitted. In the event of fraud, embezzlement or suspicion of illegal activities related to the purchase or collection of a Gift Voucher, Azienda Agricola Vincenzo Padova reserves the right to report the incident to the competent public security authorities and to take any appropriate initiative to protect of their rights and interests, including the suspension or closure of the Customer account or the refusal of generally accepted payment methods.

  1. Conditions for the collection of vouchers

14.1. The purchase vouchers available on the Site (the Purchase Vouchers) are valid until the indicated term and can be used only once as part of an Order procedure. The Purchase Voucher can only be used before the Order is validated (before clicking on Confirm the order, at the end of the order procedure). After this point, no reduction can be applied. It should be noted that the Purchase Vouchers will be used only for the purchase of some specific Azienda Agricola Vincenzo Padova products, as best indicated on the Site.Sito.

14.2. The Purchase Voucher is not refundable in cash and interest does not accrue on the credit represented by the Purchase Voucher itself. The credit represented by a Purchase Voucher is not transferable to third parties. The credits represented by each single Purchase Voucher cannot be combined with each other.

14.3 The value of Vincenzo Padova Farm Products purchased with the Purchase Voucher must correspond at least to the amount of the Voucher itself. In the case of purchases for a total amount lower than that of the Purchase Voucher, it will not be possible to refund or credit the Customer for any residual amount.

14.4 If the credit represented by a Purchase Voucher is of an amount lower than the total price to be paid for an Order, the difference can be paid with the other payment methods allowed.

14.5 The Voucher will be refunded with another Voucher of equal value if the Products are returned in whole or in part.

  1. Personal data protection

The processing of customers' personal data by Azienda Agricola Vincenzo Padova will be carried out in compliance with fundamental rights and freedoms, as well as the dignity of the interested parties, with particular reference to confidentiality, personal identity and the right to protection of personal data, in compliance with the provisions of the Privacy Code and the contents of the Information made available to Customers at the time of registration on the Site and before placing the Order.

For any further information on our Privacy Policy, requests can be sent to our e-mail address or to the registered office of Azienda Agricola Vincenzo Padova, in Contrada Palamentano sn 97016 Pozzallo (RG) Italy.

  1. Modification of the General Conditions of Sale

On the occasion of any modification to these General Conditions of Sale, Azienda Agricola Vincenzo Padova will promptly publish the modified General Conditions of Sale on the Site.
The amended General Conditions of Sale will become an integral part of the new Contracts, starting from the first Order forwarded by the Customers, following their publication on the Site. In the case of Orders already forwarded before such communication, the previous version of the General Conditions will apply. of Sale.

  1. Substitution clause

If a present or future provision of the General Conditions of Sale and / or the contract should be or become completely or partially null and / or ineffective or there is a gap in the provisions of the General Conditions of Sale and / or the contract, the remaining provisions of the General Conditions of Sale and of the contract will remain valid and effective in any case. It is understood that Azienda Agricola Vincenzo Padova and the Customer undertake to negotiate in good faith the integration of the gap or the replacement of the null and / or ineffective clause with the aim of achieving the same results pursued by the invalid or ineffective clause and to safeguard the economic substance of the contract.

  1. Applicable law and dispute resolution

18.1 The General Conditions of Sale are governed by Italian law and in particular by the legislative decree 6 September 2005 n. 206, Consumer Code, with specific reference to the legislation on distance contracts stipulated with Consumers and by Legislative Decree 9 April 2003 n. 70 on some aspects concerning electronic commerce.

18.2 The sale of Products and / or provision of services takes place in the territory of the Italian State and is subject to the laws in force in the Italian Republic. The competent court for the resolution of any dispute relating to the purchase contracts of the Products will be exclusively that of Ragusa, without prejudice to the application of the mandatory rules for the protection of the Consumer referred to in Legislative Decree no. 206/2005.