To make purchases on san-basilio.com you do not need to register. You can log in as a guest user or you can follow a simple registration procedure during the check out phase of your purchase. You will receive a confirmation email to the address provided during registration. By registering you will have the opportunity to receive our best news and offers.

If you encounter difficulties in navigating or completing a purchase, we recommend that you update your browser (Google Chome, Mozilla, Internet Explorer, Safari, etc.) to the latest version available. If you continue to encounter problems, remember that we are at your complete disposal. To contact us, call +39 0932953696 or use the WhatsApp chat online.

The code is entered in the CHECK OUT phase before payment. If you have any problems contact us.

Once your order is complete, you will receive an order confirmation at the email address you used to make your purchase. If you do not receive the email, check your Junk or Spam folder in your email inbox and, if you use a Gmail address, also check your Promotions folder.

Once an order has been completed and sent, it can no longer be cancelled.

If you have any problems during the purchase, please contact us and explain what happened. We will do our best to answer you as soon as possible and we will surely find the best solution for you together.

Once an order has been placed, it is no longer possible to change the shipping address. However, if you have not yet placed an order, you can correct or change your address at any time. In any case, if the order is still being prepared, you can contact us and we will do everything we can to accommodate you.

Of course, the invoice can be requested by filling in the "Billing address" field or by sending an email with all the data to info@san-basilio.com within 24 hours of generating the order.

After this time it will no longer be possible to issue an invoice.

No, you will have the summary in your online account and in the package there will be no reference to the purchases made.

This way you can ship orders as "Gifts" without any worries about prices.

You will receive an email or SMS that will keep you updated on the progress of the delivery and a shipping code that you can use on the assigned Courier's website.

The courier makes two delivery attempts.

If both are unsuccessful, the package will be stored with related costs. At this point you will be contacted by san-basilio.com to agree on what is more convenient to do.

Refunds can be sent via PayPal or bank transfer.

Since we do not have access to credit card data, we cannot issue refunds using this same method.

In this case you will be asked for your PayPal details or IBAN for any refund.