General
By entering your data on san-basilio.com you are safe. Our site uses advanced HTTPS standards (connection security) for navigation and data protection. For more details read our “Privacy Policy” .
To make purchases on san-basilio.com you do not need to register. You can log in as a guest user or you can follow a simple registration procedure during the check out phase of your purchase. You will receive a confirmation email to the address provided during registration. By registering you will have the opportunity to receive our best news and offers.
If you encounter difficulties in navigating or completing a purchase, we recommend that you update your browser (Google Chome, Mozilla, Internet Explorer, Safari, etc.) to the latest version available. If you continue to encounter problems, remember that we are at your complete disposal. To contact us, call +39 0932953696 or use the WhatsApp chat online.
The code is entered in the CHECK OUT phase before payment. If you have any problems contact us.
ORDERS
No, you can place orders of any amount. Below the minimum threshold to obtain free shipping there is a contribution of €7.
Once your order is complete, you will receive an order confirmation at the email address you used to make your purchase. If you do not receive the email, check your Junk or Spam folder in your email inbox and, if you use a Gmail address, also check your Promotions folder.
Once an order has been completed and sent, it can no longer be cancelled.
If you have any problems during the purchase, please contact us and explain what happened. We will do our best to answer you as soon as possible and we will surely find the best solution for you together.
Once an order has been placed, it is no longer possible to change the shipping address. However, if you have not yet placed an order, you can correct or change your address at any time. In any case, if the order is still being prepared, you can contact us and we will do everything we can to accommodate you.
PAYMENTS
With san-basilio.com you are safe: all payment information is encrypted to ensure the highest level of privacy. The Site does not store your credit card number and the reference credit institution uses the SSL protocol to encrypt the data transmitted between its server and your browser.
Of course, the invoice can be requested by filling in the "Billing address" field or by sending an email with all the data to info@san-basilio.com within 24 hours of generating the order.
After this time it will no longer be possible to issue an invoice.
No, you will have the summary in your online account and in the package there will be no reference to the purchases made.
This way you can ship orders as "Gifts" without any worries about prices.
SHIPPING AND DELIVERY
Shipping times are generally within 24 hours of order confirmation, excluding periods of intense sales activity such as the Christmas period.
You will receive an email or SMS that will keep you updated on the progress of the delivery and a shipping code that you can use on the assigned Courier's website.
The courier makes two delivery attempts.
If both are unsuccessful, the package will be stored with related costs. At this point you will be contacted by san-basilio.com to agree on what is more convenient to do.
ORDER GUARANTEE and REFUND
We take great care in packaging and it is very rare for products to be damaged during transport.
If for some reason one or more packages should arrive damaged at your address, collect only those that are intact and not tampered with, then contact us immediately at info@san-basilio.com and let us know what happened, perhaps by sending us a photo showing the damage.
Our operators will immediately evaluate whether to issue a refund or replacement.
Your orders are 100% guaranteed.
Refunds can be sent via PayPal or bank transfer.
Since we do not have access to credit card data, we cannot issue refunds using this same method.
In this case you will be asked for your PayPal details or IBAN for any refund.
