Mastri di San Basilio 1888
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The best artisan production techniques.
Best value for money.
+2000 families served.
+92% of satisfied customers.
Shipping within 24 hours of ordering.
Careful packaging.
Our production cycle is powered by renewable energy.
personal data and records
By entering your data on san-basilio.com you are safe. Our site uses advanced HTTPS (connection security) standards for browsing and data protection. For further details, read our “Privacy Policy”.
To make purchases on san-basilio.com it is not necessary to register. You can log in as a guest user or you can follow a simple registration process during the checkout phase of your purchase. You will receive a confirmation email to the address provided during registration. By registering you will have the opportunity to receive our best news and offers.
If you experience difficulties browsing or completing a purchase, we recommend that you update your browser (Google Chome, Mozilla, Internet Explorer, Safari, etc.) to the latest version available. If you continue to encounter problems, remember that we are at your complete disposal. To contact us call +39 0932953696 or use the WhatsApp chat online.
The code is entered during the CHECK OUT phase before payment. If you have problems contact us.
ORDERS
No, you can place orders of any amount. Below the minimum threshold to obtain free shipping there is a cost contribution of €7.
Once the order has been completed, you will receive confirmation of your order at the email address used during the purchase. If you don't receive the email, check the Junk or Spam folder in your email inbox and, if you use a Gmail address, also check the Promotions folder.
Once an order has been completed and sent it is no longer possible to cancel it.
If you had problems during the purchase, contact us and explain what happened. We will do our best to answer you as soon as possible and we will certainly find the best solution for you together.
Once an order has been placed it is no longer possible to change the shipping address. However, if you have not yet placed an order, you can correct or change your address at any time. In any case, if the order is still being prepared you can contact us and we will do everything to satisfy you.
PAYMENTS
With san-basilio.com you are safe: all payment information is encrypted to ensure the maximum level of privacy. The Site does not store the credit card number and the relevant credit institution uses the SSL protocol to encrypt the data transmitted between its server and your browser.
Of course, the invoice can be requested by filling in the "Billing address" field or by sending an email with all the data to info@san-basilio.com within 24 hours of placing the order.
Beyond this deadline it will no longer be possible to issue an invoice.
No, you will have the summary in your online account and there will be no reference to the purchases made in the package.
This way you can send orders as "Gifts" without any worries about prices.
SHIPPING AND DELIVERY
Shipping times are generally within 24 hours from the time of order confirmation, excluding periods of intense sales activity such as the Christmas period.
You will receive an email or SMS that will keep you updated on the progress of the delivery and a shipping code that you can use on the assigned courier's website.
The courier makes two delivery attempts.
If both are not successful, the package will go into storage with the related costs. At this point you will be contacted by san-basilio.com to agree what is most convenient to do.
GUARANTEE ON ORDERS
We are very careful with packaging and it is very rare for products to be damaged during transport.
If for some reason one or more packages arrive damaged at your address, collect only those that are intact and not tampered with, then contact us immediately at info@san-basilio.com and tell us what happened, perhaps by sending us a photo representing the damage.
Our operators will immediately evaluate whether to issue a refund or replacement.
Your orders are 100% guaranteed.
REFUNDS
Refunds can be sent via PayPal or bank transfer.
Since we do not have access to credit card details we cannot issue refunds using this same method.
In this case you will be asked for your PayPal details or IBAN for any refund.
